What is a dilemma? And what does it mean to reconcile it? Its not either/or/and ...
The word “Dilemma” in Greek is defined as “two propositions in conflict”. We talk about a dilemma when we seem to come across a difficult choice which has to be made between two opposing options, both having interesting advantages. Our extensive research conducted globally has found that it is possible to deal with seemingly opposing options successfully. The key is reconciliation, the art of combining opposites.
The dilemma reconciliation process
What is it?
We have developed a framework, the Dilemma Reconciliation Process, that applies to all cultures, as managers have to deal increasingly with multi-cultural situations and a multi-cultural workforce. It reconciles the differences rather than simply identifying them, going beyond the “and… and” and embracing the “through… through” mindset. We have accumulated a significant body of evidence showing that reconciling values makes business more effective.
How does it work?
Identify the dilemma
Gather information from multiple sources to get a deeper understanding, by recognizing the dilemmas.
Chart the dilemma
Make the dilemma specific (what is it about and who is the holder?) and crack the line to invite people to combine the opposite.
Stretch the dilemma
Stretch the dilemma by making it bigger and bolder.
Emphasize the negatives of the extremes to invite people not to be there.
Reconcile the dilemma
How can value X help you get more of value Y?
Define action points to make it real.
THE 10 GOLDEN DILEMMAS
Very often organizations are struggling with several dilemmas, but don’t know which ones are the most important. And here is where the 10 Golden Dilemmas Model comes to place. It is supported based on 30 years of research out of our database of 45.000 dilemmas created between the top 5 stakeholders of an organizations.
a manager wants efficiency and effectiveness
an employee wants to be motivated
we have clients that want to buy cheap products
we have shareholders that want a cut for their capital
we have society that have rules for health and safety
When you connect those 5 stakeholders you get 10 connections points, that generate the main dilemmas recurring in any organization
Global or standardized products
Local tastes, particular markets
Leverage intellectual capital
We need to become
more results oriented
We need to develop
Reputation in wider community
Serve our customers wants
Satisfy our customers at all costs
Anticipate customers needs
Customer is always "right"
Keep short-term cash flow
Invest in long-term sustainability
Reward our people
for their mastery
Reward our shareholders
for their faith in us