Dilemma Scan

Dilemma thinking shows how to elicit and frame challenges as dilemmas, how through reconciliation to achieve better solutions, and how to structure the action steps for implementing these solutions.

What is the Dilemma Scan?

The Dilemma Scan is a simple interviewing tool designed to collect responses from members of the organization on their views and opinions about key issues or dilemmas within an organization.

It is composed by both open and multiple choice or interactive questions. Each Dilemma Scan is tailor-made to the client’s specific environment and to the objectives of the intervention and can be based on many possible themes, such as Communication, Collaboration, Decision Making, Hierarchy etc

What is the purpose?

The Dilemma Scan allows us to anonymously collect and analyze the information from a specific group of respondents to uncover common thoughts, perceptions or concerns. This information allows THT to better tailor its interventions to the specific needs and circumstances of an organization and, thereby, to more quickly engage respondents into meaningful discussions.

When it should be used?

It is used as a pre-work in presentations, workshops or consulting type projects. In addition, the tool may be used to validate findings from interviews, group sessions, or other organizational processes.

The responses can later be analyzed in different ways, such as by division, function, management level etc. The output is provided in the form of a written report or as part of a presentation to the sponsor. If relevant, individual responses and remarks from users can presented in an anonymous way. However, all answers remain confidential.

What makes the Dilemma Scan unique?
  • Able to involve a larger group within the organization
  • Highlights commonly shared dilemmas of the whole group rather than simple observations of individuals
  • Questions tailored to clients needs
  • Asks respondents to think about relevant themes and issues before attending an event, thereby extending the period of attention given to the issues at hand